Hi, I'm Sonia Omashaye
Project and Digital Business Manager
I optimize business operations by combining project leadership, system automation, data reporting, and client-focused execution to improve efficiency, support growth, and drive measurable outcomes. I build structure, improve systems, and drive business performance by connecting systems, people, process, and performance
Introduction
About Me
I am a cross-functional professional who bridges business operations, project execution, client success, and digital systems. I am passionate about improving efficiency, optimizing workflows, and supporting business growth through structured systems and strategic execution. My expertise spans project management, CRM systems, automation, data analytics, and client success, allowing me to connect business strategy with practical implementation.
I specialize in streamlining operations, improving productivity, building scalable systems, and using data-driven insights to support smarter decision-making. By aligning people, processes, and technology, I help businesses reduce inefficiencies, strengthen performance, and create sustainable growth through organized, results-focused solutions.
Project Delivery
Successfully delivered high-impact projects that boosted customer satisfaction by 60% through proactive management.
Risk Mitigation
Implemented robust risk strategies that reduced operational exposure by 40%, ensuring seamless project continuity.
Operational Excellence
Streamlined internal processes, cutting delivery time by 30% while significantly improving stakeholder alignment.
What I can Offer
My Services
With experience in project coordination, workflow optimization, dashboard reporting, CRM management, and operational support, I build systems that create clarity, improve productivity, and support measurable outcomes. I specialize in organizing complex processes, streamlining workflows, enhancing customer experiences, and using data-driven insights to support smarter business decisions.
Project & Program Execution
Project coordination · Agile/Scrum · Timeline & milestone mgmt · Stakeholder communication · Risk mitigation.
- Agile delivery & sprint leadership
- Cross-functional stakeholder alignment
Business Operations & Admin Systems
SOP development · Workflow optimization · Executive support · Process redesign · Cross-functional coordination.
- End-to-end SOP documentation
- Executive dashboards & calendaring
Leadership, Team Coordination & Client Success
Team leadership · Cross-team communication · Client relationship management · Onboarding leadership · Performance support.
- Strategic client success frameworks
- Performance reviews & feedback systems
Application Support & Systems Coordination
Ticketing workflow · System troubleshooting · Root cause analysis · CRM issue resolution · User support.
- Incident management & SLA tracking
- User training & knowledge base
CRM, Funnel & Client Lifecycle Management
GHL funnel builds · Pipeline management · Lead nurturing automation · Client onboarding · Retention workflows.
- Email/SMS automation sequences
- Lifecycle scoring & segmentation
Data Analytics & Executive Reporting
KPI dashboards · Power BI/Tableau reports · Excel automation · SQL data pulls · Performance analysis.
- Real-time executive scorecards
- Automated data refresh pipelines
Intelligent Workflow Automation
Document automation · Intelligent approvals · Data extraction · ERP sync · Process optimization.
- No-code & low-code solutions
- Scalable business process automation
System Optimization & Change Management
Tech stack assessment · User adoption strategy · Training & documentation · Post-implementation reviews.
- Change impact analysis · ITIL aligned
- Customized playbooks & workshops
My Portfolio
My Latest Work
My portfolio represents a series of strategic partnerships where I have bridged the gap between ambitious ideas and technical execution. By focusing on meticulous planning and robust operational frameworks, I ensure that every project from global summits to digital product launches is delivered with precision and measurable impact.
Virtual Summit 2025: Sustainable Development
Coordinated 20+ global stakeholders and speakers. Managed end-to-end technical production and scheduling for a seamless 3-day event experience.
Signature Online Course Curriculum & Launch
Built a comprehensive course infrastructure, including video editing coordination, LMS setup, and a high-converting launch funnel.
Trendy Trove Boutique: Shopify Store Launch
Led a full Shopify setup, including product migration and vendor coordination, resulting in a successful market entry and social launch.
Digital Systems Audit & Workflow Automation
Streamlined internal processes by auditing legacy systems and implementing automated workflows that reduced delivery time by 30%.
Cross-Functional Team Alignment (Agile)
Led a diverse team of designers and developers through high-stakes sprints, ensuring project milestones were hit on time and under budget.
Customer Success & Student Retention Flow
Designed an automated student onboarding journey that significantly improved course completion rates and student satisfaction scores.
Have Questions?
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